These Terms and Conditions apply to all services provided by Man And A Van Kentish Town and govern the relationship between the customer, the person booking the service, and the service provider. By confirming a booking, the customer agrees to these terms in full. They are designed to set out how a man and van service in Kentish Town is arranged, delivered, paid for, and completed, while also clarifying responsibilities where access, safety, and lawful disposal of items are involved. These terms apply whether the booking relates to moving a few items, transporting household goods, collecting office contents, or carrying out a small load relocation.

In these terms, references to “we”, “us”, and “our” mean the provider of the Man and Van Kentish Town service. References to “you” and “your” mean the customer or any person acting on the customer’s behalf. If a third party makes the booking, that person confirms that they have authority to do so and that they will ensure the customer is aware of these conditions. The booking must be made on the basis of accurate information, including the collection and delivery locations, the nature of the items, the number of loading personnel required, and any relevant access issues.

All bookings are subject to acceptance by us. We may refuse or amend a booking if the requested service is not suitable, if the information provided is incomplete or inaccurate, if there are health and safety concerns, or if carrying out the work would be unlawful or impractical. The booking process begins when the customer requests a quotation or estimated price. Any estimate is provided on the assumption that the details supplied are correct and that the service can be performed within the expected time and labour requirements.

Once a quotation is accepted, the booking is provisionally reserved. A booking is only confirmed when we have acknowledged acceptance and, where requested, received any deposit or advance payment. The customer must check the booking details carefully, including date, time window, addresses, item list, and any additional services such as loading, unloading, dismantling, reassembly, or waiting time. If any details change after confirmation, the customer must notify us as soon as possible. We will try to accommodate changes, but amendments are subject to availability and may affect the price.

Payments must be made in the manner stated at the time of booking or before completion of the service if agreed in advance. Unless otherwise specified, charges may include labour, vehicle time, fuel, congestion-related costs, parking fees, tolls, congestion or access charges, and other expenses reasonably incurred in providing the service. If the work takes longer than expected because of incomplete information, delayed access, excess items, or unsafe loading conditions, additional charges may apply. Any estimate or quote is based on the information supplied and may be adjusted where the actual work differs materially from what was described.

Customers must ensure that payment methods remain valid and that sufficient funds are available. If a payment fails, is reversed, or is disputed without reasonable cause, we may suspend future services and recover any associated administrative or collection costs. Unless otherwise agreed, invoices are payable immediately upon completion of the job. Where a deposit has been taken, it is usually non-refundable except where we cancel the service or where a refund is required by law. Receipts or invoices may be issued electronically.

For larger or commercial bookings, we may require part payment in advance or full payment before the service begins. Any such requirement will be communicated at the quotation stage or upon confirmation. If the customer fails to pay when due, we may retain goods only to the extent permitted by law and only where appropriate to protect our legitimate interests. Any right of set-off or deduction by the customer shall not apply unless agreed in writing or required by law.

Cancellations and postponements should be made as early as possible. If the customer cancels more than the minimum notice period stated at booking, any refundable amount will be handled according to the conditions agreed at the time of reservation. If the customer cancels at short notice, we may charge a cancellation fee to reflect lost time, scheduled labour, vehicle allocation, and administrative costs. The closer the cancellation is to the planned service time, the more likely it is that a fee will apply.

If we arrive at the agreed location and cannot complete the work because the customer is absent, access is blocked, payment is unavailable, the load is unsafe, or the service cannot proceed for reasons beyond our control, we may treat the booking as cancelled by the customer and charge accordingly. We may also cancel or delay a booking where circumstances outside our reasonable control prevent performance, including severe weather, traffic disruption, vehicle breakdown, accidents, legal restrictions, or any event that makes the service unsafe or impossible. In such cases, we will make reasonable efforts to reschedule.

Our liability is limited to the extent permitted by UK law. We will exercise reasonable care and skill in providing the man and van Kentish Town service, but we are not responsible for losses arising from inaccurate instructions, unsuitable packing, hidden defects in items, or circumstances beyond our control. Customers are responsible for ensuring that items are adequately packed, labelled, and fit for transport unless packing has been specifically agreed as part of the service. Fragile items, valuables, documents, electronics, and sentimental goods should be declared before collection.

We are not liable for ordinary wear and tear, pre-existing damage, or damage resulting from unstable packaging, inadequate wrapping, overloading, or movement of items during transit where the customer has declined additional protective measures. Where our negligence causes loss or damage, our responsibility will be limited to the reasonable repair or replacement value of the affected item, subject to proof of loss and any limitations permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.

Any claim for damage or missing items should be raised as soon as reasonably possible and, where practical, before our team leaves the delivery location. The customer should retain packaging and provide evidence, including photographs and a description of the issue. Failure to report a problem promptly may affect our ability to investigate. If an item is damaged while being moved by us, we may choose to repair, replace, or offer compensation, depending on the circumstances and subject to our assessment of the claim.

Waste regulations apply to any removal, disposal, or clearance activity performed as part of the service. We will only transport, handle, or dispose of waste where this has been expressly agreed and where it can be done lawfully. The customer must accurately describe any waste or unwanted items in advance, including whether they contain hazardous, electrical, recyclable, bulky, or mixed materials. We reserve the right to refuse to handle items that are contaminated, unsafe, prohibited, or not declared at the time of booking.

Customers must not use the service to dispose of items unlawfully or to avoid their legal obligations under UK waste law. If waste collection is included, the customer confirms that they are entitled to transfer the waste to us and that the waste is correctly described. We may require the customer to separate waste streams, identify recyclable materials, or provide additional information to support compliant disposal. Any load containing hazardous substances, chemicals, gas canisters, asbestos, clinical waste, or other regulated materials will be refused unless we have expressly agreed otherwise and are legally permitted to transport it.

Where we remove waste on the customer’s behalf, we will act as a responsible carrier and aim to dispose of materials through lawful and appropriate routes. The customer agrees to indemnify us against penalties, claims, or losses caused by inaccurate descriptions, hidden prohibited items, or unlawful requests. We may decline any waste-related task if we believe it could breach the law, environmental regulations, licensing conditions, or safety standards. If an item later proves to be waste requiring special treatment, any extra costs incurred may be passed on to the customer.

Customers are responsible for access, parking arrangements, and ensuring the work area is safe and suitable for loading and unloading. If parking permits, loading restrictions, lift access, keys, or entry codes are needed, these must be arranged in advance by the customer unless we have agreed to manage them. Delays caused by poor access, missing instructions, or unavailable assistance may result in extra waiting charges or additional labour costs. Any estimates depend on normal access conditions and a standard volume of items, unless otherwise specified.

The customer must ensure that the service does not involve transporting prohibited goods, illegal items, dangerous substances, or items that could place our team, vehicle, or other property at risk. We reserve the right to inspect items before loading and to stop the service if we discover anything unsafe or unlawful. Our team may refuse to lift excessively heavy, unstable, or poorly packed items where doing so could cause injury or damage. If extra equipment, additional staff, or a larger vehicle is required after arrival, this may increase the price and could require rescheduling.

We may also terminate or suspend the service if the customer or any person acting on the customer’s behalf behaves abusively, threatens staff, interferes with safe working, or requests work outside the agreed scope without paying the additional charge. In such circumstances, the customer remains liable for all costs reasonably incurred up to the point of termination. Any failure by us to enforce a right or condition on one occasion does not waive that right for future services. If any part of these terms is found to be unenforceable, the remainder will continue in force.

These terms may be updated from time to time to reflect changes in our operations, insurance arrangements, legal obligations, or pricing structure. The version in force at the time of booking will apply to that booking unless a change is required by law. It is the customer’s responsibility to review the terms relevant to their booking and to raise any questions before confirming the service. A confirmed booking indicates acceptance of the terms as presented at the time.

Nothing in these terms affects your statutory rights as a consumer under UK law. Where the customer acts as a business, additional obligations may apply under contract law, and different remedies or exclusions may be relevant to the extent permitted by law. If there is any inconsistency between a written quote and these terms, the specific written quote will take priority only for the matters it expressly addresses and only where it does not conflict with mandatory legal requirements.

These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. By using the service, the customer confirms that they have read, understood, and agreed to these terms in relation to the Man And A Van Kentish Town service.