Man and a Van Kentish Town Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Kentish Town provides removal and related services within Kentish Town and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

1.1 "Company" means Man and a Van Kentish Town, the provider of removal and related services.

1.2 "Customer" means any individual, business, or organisation that requests or uses the services of the Company.

1.3 "Services" means all services provided by the Company, including but not limited to man and van services, household and office removals, local moves, loading and unloading, and related assistance.

1.4 "Vehicle" means any van or other transport used by the Company in the provision of the Services.

1.5 "Goods" means any items, belongings, furniture, equipment, or materials that are handled, transported, or otherwise dealt with by the Company in the course of the Services.

1.6 "Service Area" means Kentish Town and the surrounding localities served by the Company within the United Kingdom.

2. Scope of Services

2.1 The Company offers man and van services for residential and commercial customers, including local removals, small to medium moves, single item transport, and related transport within its Service Area and other locations in the United Kingdom as agreed at the time of booking.

2.2 The Company does not undertake international removals unless expressly agreed in writing prior to the booking.

2.3 The Company reserves the right to refuse to transport any Goods that it reasonably considers to be unsafe, illegal, hazardous, prohibited by law, likely to cause damage, or beyond the capacity of the Vehicle or crew.

3. Booking Process

3.1 Bookings may be requested by the Customer via the Company's chosen communication channels and will be confirmed by the Company when sufficient details have been provided and the Customer accepts the quoted price and applicable terms.

3.2 The Customer must provide accurate information when requesting a booking, including but not limited to:

(a) collection and delivery addresses;
(b) details of access at each property, including stairs, lifts, parking restrictions, and distance from the Vehicle to the premises;
(c) date and preferred time of the move;
(d) a clear description and approximate volume of the Goods to be moved;
(e) any special handling requirements or fragile items;

3.3 The Company's quotation is based on the information supplied by the Customer. If the information is incomplete or inaccurate, the Company reserves the right to vary the quotation or apply additional charges.

3.4 A booking is not considered fully confirmed until the Customer has accepted the quotation and, where required, paid any deposit requested by the Company.

3.5 The Company will make reasonable efforts to accommodate the Customer's preferred date and time but does not guarantee availability until the booking is confirmed.

4. Quotations and Pricing

4.1 Quotations may be provided on an hourly rate basis or as a fixed price, depending on the nature and scale of the job.

4.2 Quotations are given on the assumption that the move can be carried out in normal working conditions and within regular working hours. Additional charges may apply for late evening, night, weekend, or public holiday work.

4.3 Unless expressly stated otherwise, quotations do not include:

(a) packing or unpacking services;
(b) dismantling or reassembly of furniture or equipment;
(c) disconnection or reconnection of appliances;
(d) storage of Goods;
(e) disposal of items or waste services;

4.4 Where additional services are requested or required on the day of the move, the Company may provide them at its discretion and will charge accordingly.

5. Payments

5.1 Payment terms will be confirmed at the time of booking. The Company may require partial or full payment in advance, or payment on completion of the Services.

5.2 The Customer agrees to pay all charges due for the Services in line with the agreed terms. Time-based jobs will be charged from the agreed start time or arrival time at the pick-up address, whichever is earlier, until completion.

5.3 Overtime charges may apply where the duration of the job exceeds the estimated time originally quoted, due to circumstances beyond the Company's control.

5.4 The Customer is responsible for any parking fees, congestion charges, tolls, low emission or clean air zone charges, and fines resulting from inaccurate instructions regarding permissible stopping or parking locations.

5.5 If payment is not made when due, the Company may:

(a) charge interest on overdue amounts at the statutory rate; and
(b) withhold or postpone further services until payment is received in full.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving the Company reasonable notice in advance of the agreed start time.

6.2 The following cancellation charges may apply:

(a) If the Customer cancels more than 48 hours before the scheduled start time, no cancellation fee may be charged, unless specifically stated at the time of booking.
(b) If the Customer cancels within 24 to 48 hours before the scheduled start time, the Company may charge up to 50 percent of the agreed price.
(c) If the Customer cancels within 24 hours of the scheduled start time or fails to be present at the agreed time and location, the Company may charge up to 100 percent of the agreed price.

6.3 If the Customer requests changes to the date, time, or scope of the Services, the Company will make reasonable efforts to accommodate the request but does not guarantee availability. Any revised booking may be subject to an updated quotation.

6.4 The Company reserves the right to cancel or reschedule a booking in the event of unforeseen circumstances such as extreme weather, vehicle breakdown, staff illness, or other events beyond its reasonable control. In such cases, the Company will notify the Customer as soon as practicable and offer an alternative date or a refund of any payments already made for services not yet provided.

7. Customer Responsibilities

7.1 The Customer is responsible for ensuring that:

(a) the Goods are properly packed and prepared for transport unless packing has been explicitly agreed as part of the Services;
(b) all fragile or delicate items are adequately protected and clearly identified;
(c) access to the property is safe, lawful, and suitable for the Vehicle and crew;
(d) any required permissions for parking, loading, and unloading are obtained in advance;
(e) all Goods to be moved are ready at the agreed start time;

7.2 The Customer or an authorised representative must be present at both the collection and delivery addresses to guide the crew, confirm the items to be moved, and sign any relevant documentation.

7.3 The Customer must not request the Company to transport cash, jewellery, precious metals, high-value artwork, dangerous goods, or any items prohibited by law. If such items are included without the Company's knowledge, the Customer does so at their own risk and will be responsible for any resulting loss, damage, or legal issues.

8. Company Responsibilities and Liability

8.1 The Company will exercise reasonable care and skill in providing the Services and will take reasonable precautions to protect the Customer's Goods during loading, transport, and unloading.

8.2 The Company's liability for loss of or damage to Goods, whether arising from negligence or otherwise, is limited to a reasonable amount proportionate to the value of the Services provided, subject to any exclusions in these terms and to applicable law.

8.3 The Company will not be liable for:

(a) loss or damage arising from the defective or inadequate packing of Goods by the Customer;
(b) loss or damage to items that are inherently fragile or whose condition is easily impaired, including but not limited to glass, mirrors, electronics, and antiques, unless the Company has agreed in writing to provide special handling or packing;
(c) any indirect, consequential, or purely economic loss, including loss of profit, loss of business, or loss of opportunity;
(d) loss or damage caused by wear and tear, pre-existing defects, or deterioration of Goods;

8.4 The Company will not be responsible for loss or damage resulting from circumstances beyond its reasonable control, including but not limited to adverse weather, traffic delays, road closures, accidents, acts of third parties, acts of vandalism, or acts of public authorities.

8.5 The Customer must notify the Company in writing of any visible loss or damage to Goods as soon as reasonably possible and, in any event, within 48 hours of completion of the Services. Complaints raised outside this period may not be accepted.

9. Access, Parking, and Delays

9.1 The Customer is responsible for ensuring suitable access for the Vehicle at both collection and delivery addresses within the Service Area or any other agreed location.

9.2 The Customer must inform the Company in advance of any parking restrictions, loading bays, distance from parking to the property, or other factors that may affect the time taken or the cost of the job.

9.3 If the Company's crew and Vehicle are delayed, prevented from accessing the property, or forced to take alternative routes or measures due to circumstances beyond the Company's control, the Company may charge for waiting time or additional hours at its standard rates.

10. Waste and Disposal Regulations

10.1 The Company operates in accordance with UK waste and environmental regulations. The Company is not a general waste carrier and will not remove household rubbish, builders waste, hazardous materials, or any items that require special licensing or treatment, unless expressly agreed and legally permitted.

10.2 The Customer must not request the Company to dispose of any items unlawfully. Any request to fly-tip or discard Goods in an unauthorised or illegal manner will be refused.

10.3 Where the Company agrees to remove and dispose of certain items, disposal will be conducted lawfully and may be subject to additional charges. The Customer will be informed of any such charges in advance where reasonably possible.

10.4 The Customer remains responsible for ensuring that any items requiring specialist disposal, such as electrical equipment, chemicals, or hazardous waste, are handled in compliance with relevant legislation.

11. Insurance

11.1 The Company maintains appropriate public liability and, where applicable, goods in transit cover in line with its operations as a man and van removal provider.

11.2 The Customer is encouraged to arrange their own insurance for high-value or particularly fragile items, as the Company's liability may be limited and may not cover the full replacement value of such Goods.

12. Complaints and Dispute Resolution

12.1 If the Customer has any concerns or complaints about the Services, they should raise them with the Company as soon as possible so that the matter can be investigated and, where appropriate, resolved.

12.2 The Company will make reasonable efforts to address and resolve any complaints promptly and fairly.

12.3 If a dispute cannot be resolved directly between the parties, either party may consider seeking advice from a relevant advisory body or pursuing their rights through the courts of England and Wales.

13. Data Protection and Privacy

13.1 The Company may collect and process personal information about the Customer in order to manage bookings, deliver Services, process payments, and handle enquiries or complaints.

13.2 The Company will take reasonable steps to protect the Customer's personal information and will not share it with third parties except where necessary to provide the Services, comply with legal obligations, or with the Customer's consent.

14. Variation of Terms

14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will apply to future bookings and will not affect previously confirmed bookings unless required by law.

14.2 The version of the Terms and Conditions in force at the time of the Customer's booking will normally apply to that booking, unless both parties agree otherwise in writing.

15. Severability

15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

By confirming a booking with Man and a Van Kentish Town, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.